Help & Support!

Here you will find access to our helpful material to understand how our site works and you can get the most out of it.

OUR FAQS

ABOUT AND SERVICES

What is 10% cashback?

We thought you’d ask!

We invested heavily in our infrastructure after Hansa Market was taken down.

We have come up with an incentive to give 10% cashback on every single order to all our customers who will send us feedback with “Screenshots” or “Videos” or even just an honest plain feedback.

It’s that simple and there are no catches!

So for example if you place the order for a “Fake ID” for $150 after sending us a video or photo of your ID with our tag that says our name or even just a feedback alone without the photo and you will be awarded $15 in BTC.

How does it work?

You start by placing an order with us after you have read the description and terms of the product and you are happy to go ahead.

Placing an order is very simple, simply select the item or service that you are interested in, add to your card then checkout using the crypto.

Why should I trust you with your services?

We appreciate your skepticism there are a lot of scammers/rippers on both clear and dark net.

However, we are professional and legit vendors, we had over 1,700+ sales on Hansa Market before it was taken out by the Feds.

We are professionals in this and we have been doing this for years now with 99% success.

Apart from the feedback our clients give, you can go through our website to make up your own mind.

We receive many orders every day from our clients and they always recommend our services to others once they receive their services.

So be rest assured of our legitimacy

Our Guarantee and Promise

On occasion there are delays in shipping and problems with customs for international orders when you buy tangible items.

If packages are lost, damaged or intercepted by customs we will resend a new package.

We try to satisfy all our clients to the best we can but we also require you to be patient with us in times of delay and problems.

We guarantee the safety passage of your package, all our packages are customized and diplomatic sealed packages this means that they are custom free.

We offer triple vacuum seal and stealth package on all orders so it can’t be scent detected by canine (dogs) or electronic sniffers.

We do NOT provide refunds however we do replace your order if there is a failure in delivering.

We do offer camouflage for our packages, we don’t disclose methods in details.

When will we consider a crypto refund ?

As a general rule of thumb we always offer replacement of products and our services but in exceptional cases we do offer a full crypto refund minus the crypto fees.

What are the likely scenarios for a crypto refund?

Package was intercepted by custom twice after being insured both times.

Goods/items are damaged and unable to serve the purpose you bought those for.

Items being lost.

Please include any proof if it applies in your case so we can issue a refund as quickly as possible.

Also Note: If we decided to refund, you shall be refunded through the same crypto you paid for your services/items.

PAYMENTS

How can I pay here?

When shopping online the conventional payment methods are PayPal, Stripe or Credit Cards but  here however, we are not a conventional online shop; to protect our and our users identity we accept cryptocurrencies as a payment method.

Currently you can pay with the following crypto currencies on our site:

  • Bitcoin
  • Ethereum
  • Litecoin
  • Monero
What exactly is a cryptocurrency?

A cryptocurrency is a digital or virtual currency designed to work as a medium of exchange.

It uses cryptography to secure and verify transactions as well as to control the creation of new units of a particular cryptocurrency.

Essentially, cryptocurrencies are limited entries in a database that no one can change unless specific conditions are fulfilled.

Centralized vs. Blockchain Payments

With this approach cryptocurrencies do not rely on central banks or trusted third parties to verify transactions.

Cryptocurrencies are decentralized and run by a network of computers instead of a single person or a company.

The money you own is stored in a digital wallet you keep in the cloud or offline on a PC and can be sent to someone via a computer or a mobile device like a smartphone.

Each transaction is recorded in what is called a blockchain that is publicly available to all currency holders.

To learn more about cryptocurrencies and how they work, please have a look for example at blockgeeks.com.

What is the difference between Bitcoin, Ethereum, Litecoin and Monero?

Bitcoin, Ethereum, Litecoin and Monero are all cryptocurrencies, let us have a look at the differences and advantages.

The cryptocurrency Bitcoin was created in 2009 by a programmer or group of programmers using the pseudonym Satoshi Nakamoto.

Each bitcoin can be broken into fractional units, with up to eight decimal places of precision.

For example, if one bitcoin is worth $1,000, and you need to pay for a $20 item, then you would send 0.02 bitcoins (abbreviated BTC).

All information is transparent and details of every financial transaction involving Bitcoin are available on a public “ledger” known as the blockchain, for everyone to see.

While personal information is not visible, you can see what amount was transferred, and what Bitcoin address it was sent to.

This makes it easy to verify transactions, and makes it impossible for Bitcoin to be manipulated by any person, organization, or government.

As all information is available to the public, there is a need to obfuscate the journey of your transactions by tumbling your coins.

  • ETHEREUM

Launched in 2015, Ethereum is an open-source, blockchain-based, decentralized software platform used for its own cryptocurrency, ether.

Ethereum is not just a platform but also a programming language (Turing complete) running on a blockchain, helping developers to build and publish distributed applications.

a) Etherium is an open-source computing platform and operating system.

b) Is also has its own associated cryptocurrency, ether.

c) One of the big projects around Ethereum is Microsoft’s partnership with ConsenSys.

The applications run on Ethereum are run on a platform-specific cryptographic token, ether.

During 2014, Ethereum had launched a pre-sale for ether which had received an overwhelming response.

Ether is like a vehicle for moving around on the Ethereum platform and is mostly sought by developers looking to develop and run applications inside Ethereum.

Ether is used broadly for two purposes: it is traded as a digital currency exchange like other cryptocurrencies, and it is used inside Ethereum to run applications and even to monetize work.

  • LITECOIN

Litecoin advertises itself as a “cryptocurrency for payments based on blockchain technology.”

Its primary focus is to act as a medium for transacting payments without a bank or other third-party intermediary.

Litecoin uses a very similar technology to Bitcoin, but with the ability to conduct transactions faster than Bitcoin.

How much faster?

According to Litecoin, it takes two-and-a-half minutes to “process a block” compared to Bitcoin’s ten, making the currency four times faster than bitcoin. The tradeoff is that a transaction done in litecoins may not be as secure as a transaction done in bitcoins.

Same as Bitcoin, also Monero is a cryptocurrency.

In contrast to Bitcoin, Monero transactions are completely private due to the architecture of Monero.

With this, no one will be able to see how much Monero you own, to which addresses you send it to or from where you receive it.

This makes it very attractive for our users and the reason why we do recommend using Monero over Bitcoin on on our site.

What are wallets and addresses?

People who wish to hold and spend Bitcoin, Litecoin or Monero must create a wallet, which stores the information needed to complete transactions.

The coins themselves remain a part of the blockchain, but your wallet contains the information necessary to access and use your own coins.

To send coins to someone else you need to know an address where you can send the coins to.

This is something similar to a bank account number, this address belongs to the wallet of the person you want to send the coins.

If you now send the coins to the address, they will appear in the recipient’s wallet, the same process applies when someone sends coins to your address.

How Payments work on our site?

Our payment process is very simple.

When you order on our site we first take a look at fulfilling your order ourselves, if you are not located near us we will get one of our trusted suppliers to ship the order to you and provide us with the necessary details such as tracking which we can then pass onto you.

In cases where we use our trusted partners to process your order that does not mean you will be getting any less quality of service from us. 

In the event of a problem we will always be your point of contact and resolve any problem by taking appropriate action.

VENDORS

Our Vendor Selection and Requirements

Our site was born as a result of Hansa Market take down on July 4th by the Dutch Police in a joint operation with help of the German police and the Feds.

We had sold over 1,700+ orders on Hansa Market and lost a lot of money when it went down.

Our fellow vendors on Hansa Market we feel your pain; because you are already experienced with vending we would love to see you partnering with us to serve our client base.

However, due to a lot of scams going around we have high requirements to our vendors to be able to keep up the high quality that we offer our clients.

If accepted, you will be paid on “post payment” basis meaning you will deliver the service to us or our client first and then get paid after, if you have a problem with that please DO NOT contact us, there are NO EXCEPTIONS to this.

We expect a top level of both product and service quality from our vendors.

Only vendors who know their product and have a professional appearance will be accepted as vendors.

Please understand that your customers are the key to your and also our success.

That is why we will offer them the best experience they can have on the our platform.

We will take the following information into account for deciding about your application.

Please understand that there are no “hard” requirements like a certain rating on other markets. The overall appearance is what matters.

  • Post Payment
  • Product portfolio
  • Product descriptions and images
  • Total orders on Empire or other markets (at least several hundreds)
  • Ratings on other markets
  • Feedback on forums
  • Professionalism in messages

If you agree to our above requirements and willing to make $$$ then we would love to hear from you.

Is there a Vendor Bond?

No, there is no vendor bond. 

You will never communicate directly with our customers you will be fulfilling the role of one of our suppliers.

I am interested, how to become a vendor?

If you agree to our vendor terms and think you meet the mentioned requirements, feel free to submit your application through our contact us forum or contact us through chat to say hi.

Please include all information that might be necessary like names on other markets and a short introduction in your application.

You can submit your application here.